Your Competence

• Have significant experience in customer support (5+ years), ideally within a technology-driven environment related to music production.

• Are passionate about music technology and its potential to empower creators, with a strong desire to help others understand and leverage our tools.

• Possess excellent communication skills, capable of explaining complex technical concepts in clear, understandable terms.

• Are committed to ensuring that all members of our community have the support and resources they need.

• Enjoy working collaboratively across different teams and departments, valuing diverse perspectives and expertise.

• Are adaptable and thrive in fast-paced environments, capable of managing multiple priorities and finding creative solutions to new challenges.

• Value transparency and authenticity in all forms of communication, building trust and rapport with the community.

Your Personality

You recognize yourself in the following:

Initiative

• You are eager to realize ideas.

• You push your ideas forward and inspire yourself and others to do so.

• You are resourceful, persistent and resilient in pursuing your goals.

• You are willing to take risks and take responsibility.

• You can make decisions in critical situations with confidence, value an autonomous way of working, and appreciate your responsibility for our product.

Organizational Talent

• You work in a structured way.

• You keep calm and maintain clarity—also in chaotic situations.

• You help your teammates to work in a well-organized way.

Communication Skills

• Working with people is easy for you.

• You are sensitive to international exchange and cultural differences.

• You make sure that your decisions and actions are aligned with your colleagues.

Joy of Conflict

• It is in your nature to question the status quo.

• You express your opinion and defend it in sparring.

• You know what “agree to disagree” means and can apply it.

Flexibility

• You feel comfortable in a dynamic environment.

• You master context switching and multitasking.

Curiosity

• Ideally, you are also interested in music.

• You actively follow technical trends and new developments.

• You are interested in people and their personal development.

• You are interested in modern organization forms and prefer to work in a constantly changing and adapting system rather than in a fixed structure with clearly defined hierarchies.

Based on our product strategy, you should be able to set your own priorities in a flexible, informal working environment, with short paths and flat hierarchies. You help shape our path and provide new food for thought.

In return, you get the tools and equipment that work best for you (MacBook Pro, Windows laptop etc.) and, if desired, employment benefits to encourage capital formation (“Vermögenswirksame Leistungen”), a company bicycle or an investment in your health (→ Hansefit).

Details on Remote Working Policy

UJAM is a distributed team with team members currently located in more than six countries across three continents. Our headquarters is in Bremen, where we usually meet for specific meetings, or just for lunch. Additionally, we have a small office in Berlin. Although we try to meet in person regularly, the requirement to be physically present is extremely rare.